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Refund policy

You can cancel your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, email) or - if the matter is left to you before the deadline - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (for the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfilling our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph

1 part 1 BGB in conjunction with Article 246 § 3 EGBGB.

To meet the cancellation deadline, it is sufficient to send the cancellation or the item in good time. The revocation must be sent to:
MySteelstamp.de

H.W. Pickardt e. K.
Koenigstr. 156 B
Fax: 0049-2191-76979
Email: info@mysteelstamp.com
Internet: http://www.mysteelstamp.com
VAT ID no .: DE 153186032
Register court: Wuppertal
HRA 18418

Consequences of withdrawal
In the event of an effective revocation, the services received on both sides must be returned and any benefits used (e.g. interest) surrendered. If you cannot return or return the received performance and uses (e.g. benefits of use) or only partially or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for the use made, insofar as the use or the deterioration can be attributed to handling the item that goes beyond checking the properties and functionality. “Checking the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a shop. Transportable items are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods correspond to the ordered ones and if the price of the item to be returned does not exceed an amount of 50 euros or if you have not received the consideration or a higher price of the item at the time of the cancellation have made a contractually agreed partial payment. Otherwise, the return is free of charge. Items that cannot be sent as parcels will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their receipt.

End of revocation