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Information on out-of-court online dispute resolution (so-called OS platform):

The online platform of the EU Commission, which serves as a contact point for the out-of-court online settlement of disputes concerning obligations arising from contracts concluded online, can be accessed via the following link:

Our e-mail address is:

Information according to § 36 Consumer Dispute Settlement Act (VSBG):

We are neither legally obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.